Account Management
Yes! Sign up for our SMS and email list to receive 10% off your first order.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Pre-Order
What is the difference in each collection?
Each collection features unique designs. All items are unisex, crafted from super-soft, slightly weighted combed cotton, and intentionally designed with an oversized fit.
I am between sizes, what size do you recommend?
Yes, we have a parking lot adjacent to the restaurant, and street parking is also available. Valet parking is offered on weekends.
The style/size/color I want is out of stock. Will you restock?
Yes! Popular items are restocked regularly. Sign up for SMS/email alerts on the product page to be notified.
Order Management
I forgot to add an item to my order. Can I change it before it ships?
Orders move into processing immediately, so changes can’t be made. Please place a new order for additional items.
Can I change the color or size of my order after checking out?
Once submitted, orders cannot be modified. You may return the item for store credit once it arrives and reorder the correct item.
Do you ship to PO Boxes?
Yes — ensure address details are entered correctly at checkout.
What is Afterpay?
Afterpay allows you to split your purchase into four interest-free payments, charged every two weeks.
Cancel & Modify
How long does processing take?
Processing begins immediately and typically takes a few days before shipment.
My package shows delivered but I didn’t receive it. What do I do?
Check with neighbors or your local post office. If still missing, email us for assistance.
How soon will my order start processing?
Processing begins almost immediately after checkout.
Can I change my address after placing an order?
If the order has not shipped yet, contact us immediately. Address changes are not guaranteed.
I ordered the wrong size/color — what do I do?
Once delivered, you may return the item for store credit and reorder the correct size/color.
Shipping & Delivery
Do you ship to PO Boxes?
Yes.
How long does processing take?
Processing begins immediately and typically takes a few days before shipment.
My package shows delivered but I didn’t receive it. What do I do?
Check with neighbors or your local post office. If still missing, email us for assistance.
My package is delayed — what now?
Delays may occur due to carriers. Check your tracking link for updates.
Do you offer express shipping?
If available in your region, express options will appear at checkout.
How long does shipping take?
Shipping times vary by location and will be shown at checkout.
How can I track my order?
Tracking information will be emailed once your order ships.
Do you ship internationally?
Yes — international delivery times vary.
What if I entered the wrong address?
Contact us immediately. If the order has shipped, we cannot update the address.
Damages & Defects
Can you help with a damaged product?
Yes! Email a photo of the damaged item and your order number tosupport@1stachievements.comwithin5 days of delivery. We will help resolve the issue. Items outside this window are not eligible.
Returns & Exchanges
Can I exchange my order?
U.S. orders can be exchanged within 30 days for a different size or color of the same product.
Do you offer international exchanges?
International customers should email us for assistance.
What items are eligible for return?
Items must be unworn, unwashed, and in original condition.
How do I start a return?
Follow the steps in your return portal or email customer support.
Can I return a gift?
Yes. Gift returns are eligible for store credit only.
What if I want a different item?
Choose “Return for Store Credit” and reorder once the credit is issued.
Are sale items returnable?
Sale and clearance items are final sale unless damaged.
Are sale items returnable?
Sale and clearance items are final sale unless damaged.
Do e-gift cards expire?
No — they never expire.
Ambassador Program
Do you have an affiliate program?
Yes! Influencers can apply at your Ambassador link.
What are the benefits?
Commission, early access, and exclusives.
How do I join the program?
Complete the application form and wait for approval.
How do payouts work?
Details are sent upon acceptance.
Contact Us
How can I reach customer service?
Email us atinfo@1stachievements.com.
How long does it take to get a response?
Expect a reply within 24–48 hours.